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Printing Problems

General Information

If you get an error during the printing of your returns, it is typically due to your printer driver returning an error to our software.  

This problem is rare, which is good because there is not much we can do to alleviate problems with printer drivers as the problem is outside of our software.

Having said that, there are two common situations we have seen reported by users.

Konica Minolta Printers
If you get an error whenever you print to a Kyocera printer that mentions "A generic error occurred in GDI+.", you will need to make the following change in your printer driver to resolve this.
There is a feature called “GDI compatible mode” in the print drive for Kyocera machines which needs to be enabled for Maryland PPT Pro to successfully print to these printers.  Alternatively, you can set the printer to print in PCL compatibility mode.

Printing to a PDF driver or Document Management System
The most common cause of a PDF driver or DMS print driver returning an error is when the target document is already open elsewhere on your computer or network.  Please ensure the file you are trying to save is not open and try again.   This can easily happen if you print to Adobe PDF which then automatically opens the PDF.  You notice something that needs to be changed, go back into Maryland PPT Pro and reprint to Adobe.  Adobe will send an error back to our software because the PDF is still open in Acrobat.  Close the file and try again.

If you encounter an error directing you to this article and are certain it is not one of the two issues above, please use our support system to contact us and we'll take a look and see if there is anything further we can do to help you resolve the issue.

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